Mon.itor.us can be best understood in terms of the sources of data and the different ways you can display your data.

· 3 Sources of data

o External monitoring – You give us a URL and our web site interrogates this site and collects data as to its performance

§ Web server, Email, VoIP checks

§ TCP and UDP port checks

§ Tracks availability and response

§ Alerts when your site is not available

§ Email notifications

§ IM notifications, including Yahoo Messenger, MSN, Google talk, and AOL/ICQ

§ Alert RSS feeds

§ SMS in Monitis

§ Site performance reporting from multiple locations (Germany, Austria, and US)

o HTML snippets for tracking your site visits. It will allow to collect your web site metrics

§ Number of unique and return visitors

§ Number of pages visited

§ Where they came from

§ Where they went

§ Duration

§ Demographics

§ Usage path

o Downloadable Smart Agent

§ Can act as additional external sites for monitoring

§ Internal scanning. Good for checking Intranet applications which only available within the firewall.

§ Captures IT resource utilization by process

§ CPU

§ Disk

§ Paging

§ Memory

· Display of data

o Widgets for Mac, personal Google and Google sidebar, Yahoo and Netvibes, and Windows Live.

o PDA’s – Currently Windows mobile

o Mon.itor.us dashboard

§ Chart, table, and graphs show real time views of site performance by hour

§ Reports showing outages and response for previous 2 months

§ Site preview – shows the site in a small window to check you are looking at the correct site

§ User control of which pages and where they are displayed

§ Choose the source of data (eg URL)

§ Type of report

§ Drag it and drop it where you want it

§ Visits and tracking analytics

§ Visits and pages visited in Mon.itor.us

§ Full path analysis to track where you loose visitors in Monitis

§ IT resource utilization

§ By process – for example a recent change might cause a particular process to hog all the resources causing slow response for all processes

§ CPU

§ Paging

§ Memory

§ Disk

§ Service Level Agreement reports to assist both supplier and client

§ Weekly email reports

Philosophy

We believe that the goal of providing the ultimate customer experience is a journey. We believe that it cannot be approached without measurement. There can be no excellence without measurement. The process is:

1. Measure

o Without data you cannot know your customer is experiencing problems

2. Identify and Name problems

o Once it has a name it can be quantified and discussed

3. Measure the size of a problem

o Both from the customer and infrastructure perspective

4. Turn problems into procedures

o What you do when you have a problem

5. Implement and track the problems and the procedures

6. Automate the procedure

o Restart application

o Restart server

o Reroute traffic

o Recover data base and restart transactions

o Capture data on the problem, capture in flight transactions, restart application, restart transactions one at a timeand clear the queue, restart all other transactions

o Send a message

7. Eliminate sources and causes of problems

This process starts at the top level and proceeds to more granularity until you achieve your service objective.

To do this requires good communication between Business Management and IT Management. To foster this communication Mon.itor.us provides a Dashboard on which you can display all the information you need to both understand your business and the impact on IT resources. Mon.itor.us keeps all the data for both parties. Both parties can display what they need to talk to the other party.

Mon.itor.us is supported by advertising and by you our users. Please send us your comments and suggestions.